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Privacy Policy

This disclaimer and privacy statement are applicable to the websites managed BYAustin. We value the protection of personal details from visitors to BYAustin. Personal details from customers and visitors are carefully protected and handled with care. BYAustin holds the Protection of personal data according to the EU Data Protection Directive (GDPR).


By visiting or purchasing from us, you are participating in our “Service” and you agree to be bound by the following terms and conditions (“Terms of Service”) including the additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including but not limited to users who are browsers, suppliers, customers, vendors and / or content providers.

Read these Terms of Service carefully before you visit or use our website. By accessing or using part of the site, you agree to be bound by these Terms of Service. If you do not agree with all terms and conditions of this agreement, you may not access the website or use services. If these Terms of Service are considered as an offer, the acceptance is expressly limited to these Terms of Service.

You can view the latest version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and / or changes to our website.


For the protection of stored data we use comprehensive safety procedures to prevent unauthorized access.

Click behaviour
General visitor information is not stored (anonymously).

BYAustin uses your personal details for the following purposes.

  1. To send through orders
  2. To collect details for statistics and research
  3. When permission is granted, to send newsletters

Contact details, such as personal address, email and telephone number is solely used for shipment of orders.

Registration and personal account
BYAustin holds the right to close an account when it is used to disrupt our services in any way.

Terms of sale
All orders are subject to the availability and pricing on

Our services are available online through our website and via email. These services can have different conditions based on the descriptions. Our service descriptions can be found on Images of our created work are displayed on our social media platforms and our portfolio page. We have done everything to show the quality and colours of our services as accurately as possible. We can’t guarantee that the display of each colour on your computer screen will be correct.

We reserve the right, but are not obliged, to restrict the sale of our products or services to a person, geographic region or jurisdiction. We can exercise this right from case to case. We reserve the right to limit the quantities of products or services that we offer. All descriptions of products or prices of products may be changed at any time and without prior notice, at our sole discretion. We reserve the right to terminate each product at any time. Any offer for a product or service made on this site is invalid where prohibited.

Graphic designs are always created according to the sizes specified on our website. If you require a custom size, this will be confirmed via email. We will also inform you on the formats of your final digital documents via email.

BYAustin provides concepts for your graphic work and sends you your final document when both parties approve.

In order to purchase service from, you must hold a bank account or a PayPal account. Augustina Online holds the right to refuse any requests made that does not comply with the promotion of BYAustin. When your order is accepted, you will receive a confirmation of your order. Once the order is processed and sent out, Augustina Online will send a confirmation via e-mail.

When placing an order, you agree that all details you provide are true and accurate.

Orders placed via our online store will only be accepted once payment has bene fully completed. Orders placed and confirmed via our contact form require a minimum payment of 50% before we start to work on your concepts. Orders placed on our website without payment will be cancelled after 7 days.  We are unable to accept orders without payment.

All orders will be confirmed through email. In some cases, we will get in touch through telephone to complete our information needed to confirm your order.

Orders for print materials are accepted when 100% payment for shipment has been done. Prices for print materials is available upon request and may vary dependent on the delivery time and requirements. Our prices are determined by our ordering tariffs and our suppliers. BYAustin works with suppliers that deliver within the Netherlands.

Please note that there are orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including after you have submitted your order). We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order has been cancelled after your credit card or other payment account, we will issue a credit amount.

Packages are generally dispatched within 7 working days after completion and confirmation of your design. All orders are shipped via POST-NL, unless described differently. The costs of shipment might fluctuate based on the prices place public by the carrier. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. BYAustin does not take any responsibilities for postal delays. The pricing for shipment is as mentioned in the receipt which is sent after orders have been confirmed.

Our ordering fees include ordering, handling and postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. After your order has been dispatched, BYAustin does not take responsibility for any delay on your order.

Third-Party Links
Certain content, products and services available through our service may contain third party materials.
Links from third parties on this site may lead you to third party websites that are not affiliated with us. We are not responsible for investigating or evaluating the content or accuracy and we give no guarantee and are not liable or responsible for materials or websites of third parties, or for other materials, products or services of third parties.

We are not liable for damage or damage related to the purchase or use of goods, services, resources, content or other transactions that are carried out in connection with third party websites. Read the policies and practices of third parties carefully and make sure you understand them before you take a transaction. Complaints, claims, concerns or questions regarding third-party products must be addressed to the third party

Prohibited Uses
In addition to other prohibitions as set out in the Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to ask others to perform or participate in illegal acts; (c) violate international, federal, provincial or provincial regulations, rules, laws or local ordinances; (d) to violate or violate our intellectual property rights or the intellectual property rights of others; (e) intimidation, abuse, insult, damage, defame, defame, belittle, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) for uploading or transmitting viruses or other types of malicious code that may or may be used in any way that affect the functionality or operation of the Service or of a related website, other websites or the Internet; (h) to collect or follow the personal information of others; (i) spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to disrupt or circumvent the security features of the Service or a related website, other websites or the Internet. We reserve the right to terminate your use of the Service or a related website for violation of the prohibited use.


BYAustin aims to offer the most relevant payment methods to you in a SLL encrypted environment. Currently we offer the following payment methods:

Bank Transfer
Your order will be confirmed upon receipt of the total order amount.

Card Verification Code.
The location of this CVC is different for each credit card: MasterCard, Visa: the last 3 black digits of the sequence of digits on the right-hand side in the signature panel on the back of your card.

Why is my payment declined.
BYAustin is based in the Netherlands. If you place an order and are based outside the Netherlands, make sure that the credit card you are using has been approved for payments to companies in countries other than your own. Your payment may be declined if this is not the case. If you find yourself in this situation, please contact your credit card company.

Return goods
In case your purchase does not meet your expectations, you can return the article(s) within 14 (fourteen) days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. BYAustin will evaluate your order, based on the evaluation we will determine if we arrange a refund or new order.


If you choose to join our email subscriptions list, the email address that you submit to us will be forwarded to MailChimp who provides us with email marketing services. We consider MailChimp to be a third party data processor.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from BYAustin.

What are your rights?
You have the right to ask BYAustin which personal details is being used and for what purposes. In this case you may require an overview through email. If you are convinced that your personal details are not used according to the mentioned guidelines. You may require an annulment or editing of your personal details.

BYAustin will let you know within two weeks if it can meet your requirements. Before a request is granted, BYAustin may ask for your personal details. Your personal request may be sent to:

Customer Service
BYAustin handles complaints and feedback through e-mail or submitted website. In case you have any question about the privacy statement, you can contact our customer service via

Telephone: +31 (0)6 847 364 02
Chamber of Commerce no.: 67200796
Bank account number: NL82KNAB0257 7128 79

Copyright (c) 2021 BYAustin. All rights reserved.

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